Guarantee

At MERA MERSH, we’re excited to offer you a 1-year guarantee on all our beautiful handcrafted jewelry pieces from talented designers around the globe. Your satisfaction means the world to us!

What’s Covered?

We want you to enjoy your jewelry without worry! Our guarantee covers any manufacturing defects, including:

  • Loose pearls and precious stones
  • Broken chains on necklaces and bracelets
  • Defective closures
  • Tarnishing or discoloration beyond normal wear
  • Structural integrity issues

If you notice any of these issues within a year of your purchase, just let us know, and we’ll happily replace your jewelry at no cost to you.

What’s Not Covered?

While we strive to ensure the highest quality, our guarantee doesn’t cover:

  • Normal wear and tear (like minor scratches or slight oxidation)
  • Damage from improper use or care
  • Loss or theft
  • Modifications made by others
  • Damage from exposure to chemicals (like perfumes or cleaning agents)

How to Care for Your Jewelry?

To keep your pieces looking as stunning as the day you received them, here are some simple tips:

  • Store your jewelry individually in a dry place
  • Avoid contact with chemicals
  • Remove your jewelry before swimming or bathing
  • Clean gently with a soft cloth

For more detailed care instructions, check out our Jewelry Care page.

How to Claim Your Guarantee?

1. If you purchased the jewelry:
Just send us an email at customercare@meramerah.com with:

  • A clear photo of your jewelry
  • A description of the defect
  • Your full name
  • Your order number (you can find this in your order confirmation)

2. If the jewelry was a gift:
No problem! Email us at customercare@meramerah.com with:

  • The name of the person who placed the order or the order number
  • A clear photo of the jewelry
  • A description of the defect
  • Your shipping address for any replacements

Once we receive your request, our team will carefully review it with the attention it deserves. We reserve the right to repair or replace items based on our prior assessment. Good news: if we need to repair or replace your jewelry, we'll extend your warranty by an additional year!

If you still have questions or need assistance, don’t hesitate to reach out! Our team is always here to help at customercare@meramerah.com.