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MY ORDER

Can I still cancel or change my order?

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What do I do if my jewelry arrives defected or in a poor condition?

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I have not received an order or shipping confirmation, what now?

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What can I do if an item is missing from my order?

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Where can I find my order number?

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SHIPPING & DELIVERY

How long does shipping take and how much are the shipping costs?

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How can I track the status of my order?

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Which countries do you deliver to?

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Do I have to pay additional taxes and/ or customs on my order?

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Can I have my order sent to a packing station?

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RETURNS & REFUNDS

How can I return my order?

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What are the return conditions?

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Is an exchange possible?

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When will I receive my refund?

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PRODUCTS & MATERIALS

What materials are used for jewelry sold by MERA MERAH?

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What is the best way to care for the jewelry?

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Can I go into water with the jewelry?

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How do I determine my ring size?

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Is it possible to have a jewelry personalized?

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PAYMENTS & DISCOUNT CODES

Does Mera Merah offer discount codes?

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What payment methods are there?

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Where can I find my invoice?

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I have a problem paying - what can I do?

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NEWSLETTER

How can I subscribe to the newsletter?

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How can I unsubscribe from the newsletter?

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How often do I receive the newsletter?

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What can I find in the newsletter?

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